Last updated: July 20, 2026
Polydigm Billiards collects and uses information needed to operate this website, process and fulfill orders, prevent fraud, provide customer support, and understand how the site is used. We do not sell personal information.
Information we collect
Information may include your name, email address, phone number, billing and shipping addresses, order details, account information, support messages, device and browser information, approximate location derived from an IP address, and basic website activity.
Orders and payments
We use WooCommerce to operate the store. Payment information is handled by the payment method you select, such as WooPayments or PayPal. Polydigm Billiards does not store full payment-card numbers on this website. Payment providers may process information under their own privacy policies.
How we use information
- Process payments, orders, refunds, and customer accounts.
- Manufacture, package, and ship products.
- Calculate taxes, display shipping options, and prevent fraud.
- Send transactional messages and respond to support requests.
- Maintain site security, reliability, and performance.
- Measure site usage and improve products, content, and purchasing workflows.
Cookies and analytics
Essential cookies support functions such as the shopping cart, checkout, account access, security, and saved preferences. With your permission, the site uses Google Analytics to measure website activity. Google Analytics may use cookies or similar technologies and may receive information such as page views, device details, approximate location, and referring pages.
Analytics and advertising storage default to denied until you make a choice. You may accept or reject analytics and later reopen the site’s Privacy Choices control to change your selection. Essential storage used for store functionality and security remains active.
Cloudflare provides traffic security, content delivery, and basic traffic measurement. Hostinger provides website hosting and backups.
Live chat
When you choose to open live chat, the site connects to Tawk.to so Polydigm Billiards can receive and respond to your message. Tawk.to may receive your message, contact details you provide, page and device information, and approximate location derived from your IP address. The chat service does not load until you open it.
Service providers
We share information only as needed with providers that help operate the business, including website hosting and security providers, payment processors, shipping and label providers, tax services, analytics providers, live-chat providers, and transactional email services. These providers process information for their respective operational purposes and under their own terms and privacy practices.
Retention
Order and transaction records are retained as reasonably needed for fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, and legal obligations. Other information is retained only as long as reasonably needed for the purpose for which it was collected or as configured within the applicable service.
Your choices
You may contact us to request access to, correction of, or deletion of personal information we control. Some records may need to be retained for completed transactions, security, tax, accounting, or other legal obligations. You may also control cookies through your browser and any consent controls presented by the site.
Security
We use reasonable administrative and technical safeguards intended to protect customer information. No online system can guarantee absolute security.
Children
This website is not directed to children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy as the store, its services, or applicable requirements change. The date above identifies the latest revision.
Contact
For privacy questions or requests, email [email protected].